Effective Date: 20 June 2026

Last Updated: 20 June 2026

1. INTRODUCTION

These Terms and Conditions of Use and Sale (“Terms”) govern access to and use of the website operated under the domain svetara.com (“Website”), together with all associated webpages, features, tools, content, communications, products and services made available through the Website (“Services”).

The Website and the fashion jewellery brand S V E T A R A (“SVETARA”) are owned, operated and marketed by:

We Retail Network
Jamshedpur, Jharkhand, India

Throughout these Terms, “SVETARA”, “We Retail Network”, “we”, “us” and “our” refer to We Retail Network and the SVETARA brand. “You”, “your”, “user” and “customer” refer to every person accessing the Website, creating an account, submitting content, communicating with us or purchasing products from us.

By accessing the Website, creating an account, placing an order, submitting information or otherwise using the Services, you confirm that:

1. you have read and understood these Terms;
2. you agree to be legally bound by these Terms and the policies incorporated into them;
3. you are legally competent to enter into a binding contract; and
4. all information supplied by you is accurate and complete.

If you do not agree to these Terms, you must not use the Website or place an order.

2. RELATED POLICIES

The following policies, as displayed on the Website from time to time, form an integral part of these Terms:

• Privacy Policy;
• Cookie Policy;
• Shipping and Delivery Policy;
• Cancellation Policy;
• Return, Exchange and Refund Policy;
• Payment Policy;
• Jewellery Care Policy;
• Warranty Policy, where applicable;
• Grievance Redressal Policy;
• Promotional Offer Terms; and
• any product-specific, campaign-specific or marketplace-specific conditions.

In case of an inconsistency:

1. mandatory applicable law will prevail;
2. product-specific terms will prevail for that product;
3. promotional terms will prevail for that promotion;
4. the Return, Exchange and Refund Policy will govern returns and refunds; and
5. these Terms will govern all remaining matters.

3. APPLICABLE LAW

These Terms are intended to operate in accordance with applicable Indian laws, including, where relevant:

• the Indian Contract Act, 1872;
• the Sale of Goods Act, 1930;
• the Information Technology Act, 2000;
• the Consumer Protection Act, 2019;
• the Consumer Protection (E-Commerce) Rules, 2020, as amended;
• the Legal Metrology Act, 2009 and applicable rules;
• applicable Goods and Services Tax laws;
• the Digital Personal Data Protection Act, 2023 and rules brought into force under it;
• applicable intellectual-property laws;
• applicable advertising and consumer-protection guidelines; and
• all other applicable central and state laws, rules, notifications and regulatory directions.

Nothing in these Terms is intended to exclude, restrict or waive any statutory consumer right that cannot lawfully be excluded.

4. ELIGIBILITY

The Website is intended for persons who are at least eighteen years old and legally competent to enter into a contract under Indian law.

A person below eighteen years of age may browse the Website only under the supervision of a parent or legal guardian. Any order for a minor must be placed by an adult who accepts responsibility for the order and use of the product.

If you use the Website on behalf of a business, organisation or another person, you represent that you possess the authority to bind that person or entity to these Terms.

We reserve the right to:

• refuse registration;
• refuse service;
• restrict access;
• request proof of identity or age;
• suspend an account; or
• cancel an order,

where reasonably necessary for legal compliance, safety, fraud prevention or protection of our legitimate business interests.

5. USER ACCOUNTS

You may be required to create an account to access certain features.

You agree to:

• provide accurate, current and complete information;
• maintain the confidentiality of your login credentials;
• use a secure password;
• restrict access to your device and account;
• promptly update outdated information;
• immediately notify us of suspected unauthorised access; and
• accept responsibility for activity carried out through your account, except where such activity occurred solely because of a security failure attributable to us.

You must not:

• impersonate another person;
• create an account using false information;
• create multiple accounts to misuse offers;
• transfer or sell an account;
• access another user’s account;
• use automated means to create accounts; or
• use an account for an unlawful or fraudulent purpose.

We may suspend or terminate an account where we reasonably believe that it:

• contains false information;
• has been compromised;
• is being used fraudulently;
• is being used to abuse promotions;
• violates these Terms; or
• creates a risk to customers, SVETARA or a third party.

6. PERMITTED USE OF THE WEBSITE

The Website is provided for lawful personal shopping, brand discovery, customer support and other purposes expressly authorised by us.

Unless we provide prior written consent, you must not:

• reproduce, duplicate, copy, republish or commercially exploit Website content;
• scrape, crawl, harvest or systematically extract data;
• use bots, scripts or automated purchasing tools;
• interfere with Website security or operation;
• bypass technical restrictions;
• introduce viruses, malware or harmful code;
• gain unauthorised access to accounts, systems or databases;
• collect another person’s Personal Data;
• misuse reviews, ratings or communications;
• conduct fraudulent payments or chargebacks;
• infringe intellectual-property or privacy rights;
• publish defamatory, obscene, threatening or unlawful material;
• conduct resale, bulk procurement or commercial exploitation without approval;
• manipulate prices, offers, ratings, referrals or promotional systems;
• use SVETARA content to train, develop or improve a competing commercial system without written permission; or
• use the Website in violation of applicable law.

We may investigate suspected misuse, preserve relevant records and cooperate with competent authorities.

7. PRODUCT NATURE AND CLASSIFICATION

Unless expressly stated otherwise on the relevant product page:

• SVETARA products are fashion jewellery;
• the base metal may consist of alloy, brass, stainless steel or another material specified on the product page;
• plating is decorative and is not solid precious metal;
• stones, pearls, crystals, beads and similar elements may be synthetic, imitation, cultured, laboratory-created, composite or decorative;
• terms such as “gold”, “golden”, “silver”, “diamond”, “pearl”, “crystal”, “marble”, “Kundan”, “Polki”, “emerald”, “ruby”, “sapphire” or similar terms may describe the colour, design, appearance, setting or fashion style and do not represent natural gemstones or solid precious metals unless expressly stated and supported by an applicable certificate; and
• products are not investment-grade precious jewellery unless explicitly described as such.

Customers must read the complete product description before purchase.

8. PRODUCT INFORMATION AND IMAGES

We make reasonable efforts to present product information accurately. However:

• colours may vary because of lighting, photography, editing, screen calibration and device settings;
• lifestyle, model and campaign images may be illustrative;
• images may be enlarged to show detail;
• perceived scale may vary according to the model, camera angle or screen;
• product-only photographs and written dimensions should be considered together;
• dimensions and weights described as “approximately” are estimates and may be subject to reasonable measuring or manufacturing tolerances;
• handcrafted, hand-finished or assembled products may show minor variations;
• stone patterns, bead alignment, texture, tone, polish or surface finish may vary slightly between units;
• packaging may be updated without notice; and
• colour names are descriptive and may be interpreted differently by different users.

Reasonable variations that do not materially change the identity, functionality or advertised characteristics of the product will not, by themselves, constitute a defect.

Nothing in this section limits your rights where a product is materially different from its description, defective, damaged, counterfeit, unsafe or otherwise covered by applicable law.

9. JEWELLERY USE, CARE AND SAFETY

Fashion jewellery is delicate and requires appropriate care.

You should:

• avoid contact with water, sweat, perfume, cosmetics and chemicals;
• remove jewellery before bathing, swimming, exercising or sleeping;
• store pieces separately in soft, dry packaging;
• avoid pulling, twisting, dropping or bending the product;
• wipe the jewellery gently after use; and
• follow product-specific care instructions.

Plating, colour, shine and polish may gradually change because of normal wear, moisture, chemicals, storage conditions, climate or individual skin chemistry. Ordinary wear and tear is not a manufacturing defect.

Unless expressly stated otherwise, we do not represent that products are:

• waterproof;
• sweatproof;
• tarnish-proof;
• hypoallergenic;
• nickel-free;
• suitable for continuous wear;
• suitable for children; or
• suitable for persons with particular metal sensitivities.

Customers with allergies or sensitive skin should review the disclosed material and exercise appropriate caution. Stop using the product if irritation occurs and seek suitable medical advice where necessary.

Small jewellery components may create choking or injury hazards. Products must be kept away from infants and young children.

We are not responsible for damage caused by misuse, improper storage, accidental impact, failure to follow care instructions, unauthorised repair or normal wear, except to the extent liability cannot lawfully be excluded.

10. PRICES

Product prices are displayed in Indian Rupees unless stated otherwise.

Unless clearly stated to the contrary:

• the displayed selling price includes applicable GST;
• shipping or handling charges, if any, will be disclosed before order confirmation;
• prices may differ across the Website, physical channels, marketplaces, campaigns or authorised sellers;
• promotional prices may be available for a limited time;
• prices and availability may change before an order is accepted; and
• an item being placed in the cart does not reserve the price or inventory.

We do not engage in unjustified price manipulation or unlawful discriminatory pricing.

11. TAXES AND GST INVOICES

Applicable taxes will be charged and disclosed in accordance with law.

Customers requesting a GST invoice must provide a valid and accurate:

• legal name;
• billing address;
• GSTIN; and
• other required information,

before the invoice is generated or within the period permitted by us and applicable law.

You are responsible for confirming your eligibility for input-tax credit. We do not guarantee the availability of input-tax credit and will not be responsible for its denial where caused by:

• incorrect information supplied by you;
• your ineligibility;
• non-compliance by you;
• a statutory restriction;
• failure to provide details within the applicable period; or
• circumstances beyond our reasonable control.

Invoice amendments will be subject to applicable GST law and statutory timelines.

12. ORDER PROCESS

Displaying a product on the Website is an invitation to make an offer and does not constitute a binding offer by us.

When you place an order, you make an offer to purchase the selected product subject to these Terms.

An automated acknowledgement, payment confirmation or order number confirms receipt of your order but does not necessarily constitute final acceptance.

Unless mandatory law provides otherwise, an order is accepted when we:

• issue a dispatch confirmation;
• hand the product to the courier; or
• otherwise expressly confirm acceptance.

We may verify an order before acceptance.

Products remain subject to:

• availability;
• payment confirmation;
• fraud review;
• shipping serviceability;
• purchase limits;
• successful verification; and
• compliance with these Terms.

13. RIGHT TO REFUSE OR CANCEL ORDERS

Before dispatch, we may refuse, limit, hold or cancel an order for legitimate reasons, including:

• insufficient inventory;
• incorrect pricing or product information;
• payment failure;
• suspected fraud;
• unauthorised payment method;
• incomplete or unverifiable information;
• a non-serviceable address;
• excessive or unusual quantities;
• suspected resale;
• misuse of coupons or promotions;
• technical or system errors;
• regulatory restrictions;
• force-majeure circumstances; or
• suspected violation of these Terms.

Where we cancel a prepaid order before dispatch, the amount received for the cancelled item will be refunded through the original payment method or another lawful method.

We will not impose a cancellation charge on a customer unless the same or a comparable charge is borne by us when we cancel a confirmed order unilaterally in comparable circumstances, where required by law.

14. PRICING AND LISTING ERRORS

Despite reasonable care, a product may occasionally be listed with an incorrect:

• price;
• discount;
• description;
• tax;
• stock status;
• image;
• shipping charge;
• specification; or
• promotional condition.

Where an error is obvious or materially affects the transaction, we may, before dispatch:

• correct the information;
• contact you for instructions;
• offer the product at the correct price; or
• cancel the affected order and issue a refund.

Payment processing alone does not require us to fulfil an order at an obviously erroneous price where the error is genuine, promptly corrected and the order has not been dispatched, subject always to applicable consumer law.

15. PAYMENT

Payments may be accepted through methods displayed during checkout, which may include:

• cards;
• UPI;
• net banking;
• wallets;
• payment gateways;
• cash on delivery, where available; or
• other authorised methods.

Payment services are provided by third-party banks, payment gateways and financial-service providers.

You represent that:

• you are authorised to use the selected payment method;
• the payment information supplied is accurate;
• the transaction is lawful; and
• sufficient funds or credit are available.

We do not ordinarily store complete card numbers, CVVs, UPI PINs, internet-banking passwords or payment OTPs.

Payment approval may be subject to the terms, verification and risk controls of the relevant financial institution.

16. PAYMENT FAILURE, FRAUD AND CHARGEBACKS

We may place an order on hold or cancel it if:

• payment fails;
• payment is reversed;
• verification is unsuccessful;
• the payment method is reported lost or stolen;
• the transaction appears fraudulent; or
• a payment provider advises us not to proceed.

You must not initiate a false, duplicate or fraudulent chargeback.

Where a chargeback or payment dispute is raised, you agree that we may provide the relevant bank, payment provider or authority with transaction records, delivery information, communications and other evidence reasonably necessary to resolve the dispute.

We reserve the right to recover, to the extent permitted by law:

• the price of goods obtained fraudulently;
• delivery and return costs;
• chargeback fees;
• collection expenses;
• investigation costs; and
• reasonable legal expenses,

from a person responsible for fraudulent or unlawful activity.

We may restrict future payment methods, including cash on delivery, where a customer repeatedly refuses accepted deliveries or misuses payment facilities.

17. SHIPPING AND DELIVERY

Shipping and delivery are governed by the Shipping and Delivery Policy displayed on the Website.

Delivery estimates are indicative and may be affected by:

• courier operations;
• weather;
• public holidays;
• strikes;
• transport disruption;
• regulatory restrictions;
• incorrect addresses;
• customer unavailability;
• remote-area limitations;
• force-majeure events; or
• other circumstances outside our reasonable control.

A delay does not automatically create a right to compensation unless required by law or expressly stated in the applicable policy.

You are responsible for providing:

• a complete address;
• accurate PIN code;
• active mobile number;
• correct recipient name; and
• access instructions, where relevant.

We will not be responsible for avoidable delay or non-delivery caused by materially incorrect or incomplete information supplied by you.

18. DELIVERY AND RECEIPT

Delivery may be made to:

• the customer;
• a family member;
• security personnel;
• reception personnel;
• an employee;
• another person apparently authorised at the delivery address; or
• a location authorised through the courier’s delivery process.

You should inspect the outer package at delivery and promptly report:

• visible tampering;
• material damage;
• missing products;
• incorrect products; or
• non-delivery despite a delivery notification.

Supporting photographs, an opening video, packaging, shipping label or other reasonable evidence may be requested to investigate a claim. Failure to provide available evidence may affect our ability to verify the claim but will not automatically eliminate a non-waivable statutory right.

19. RISK AND TITLE

Subject to applicable law, risk of accidental loss or damage passes to you upon successful delivery to the delivery address or an authorised recipient.

Title in the product passes after:

• full payment has been received; and
• the product has been delivered,

unless applicable law requires otherwise.

20. CUSTOMER CANCELLATION

A customer may request cancellation in accordance with the Cancellation Policy.

Orders may generally be cancellable before dispatch. Once an order has been dispatched, it may need to be handled under the Return, Exchange and Refund Policy.

A cancellation request is not complete until confirmed by us.

Customised, personalised, altered, made-to-order, engraved or specially procured products may not be cancellable after processing begins, except where required by law.

21. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by the Return, Exchange and Refund Policy displayed on the Website.

Eligibility may depend on:

• the reason for return;
• time elapsed since delivery;
• product condition;
• hygiene considerations;
• whether tags are intact;
• whether original packaging is retained;
• whether accompanying items are returned;
• whether the item was personalised;
• whether the item was sold under a restricted promotion; and
• applicable law.

For hygiene reasons, pierced earrings and certain jewellery may be ineligible for a change-of-mind return after opening or use. This restriction does not apply where mandatory law requires a remedy because the product is defective, damaged, incorrect, spurious, materially different from its description or otherwise legally returnable.

Sale, clearance or promotional items may have restricted change-of-mind return eligibility. Statutory remedies remain unaffected.

22. CONDITION OF RETURNED PRODUCTS

Unless the return concerns an inherent defect that prevents compliance, returned products must ordinarily be:

• unused;
• unworn;
• unwashed;
• unaltered;
• undamaged after delivery;
• accompanied by original tags;
• packed in the original product packaging; and
• returned with certificates, gifts, accessories and accompanying items.

A refund or exchange may be declined, reduced or adjusted where permitted by law if the returned product:

• has been used beyond reasonable inspection;
• is missing components;
• has been damaged after delivery;
• shows cosmetic, perfume, water or chemical exposure;
• has been altered or repaired;
• is returned with a different product; or
• fails verification.

We may inspect a returned product before approving a refund or exchange.

23. REFUNDS

Approved refunds will normally be initiated through:

• the original payment method;
• the payment gateway;
• a bank transfer;
• store credit, where chosen or lawfully applicable; or
• another permitted method.

After initiation, the time required for a refund to appear may depend on the bank, card issuer, payment gateway or financial institution.

Shipping fees, convenience charges, COD charges, gift-wrapping charges and return-shipping costs may be non-refundable where clearly disclosed and permitted by law, except where the return results from our error, a defective product or another circumstance requiring reimbursement.

24. PROMOTIONS, DISCOUNTS AND COUPONS

Promotions may be subject to additional terms, including:

• validity periods;
• minimum order value;
• product exclusions;
• customer eligibility;
• usage limits;
• geographic restrictions;
• payment-method restrictions;
• stock availability; and
• non-combination with other offers.

We may reject, cancel or reverse a promotional benefit where there is evidence of:

• fraud;
• multiple-account abuse;
• coupon manipulation;
• automated purchasing;
• referral abuse;
• resale;
• collusion;
• false information; or
• breach of promotional conditions.

Where an order is partially returned, the refund may be recalculated after adjusting the discount, free gift, bundle benefit or minimum-purchase condition, where permitted by law and disclosed in the promotion.

Promotional offers have no cash value unless expressly stated.

25. FREE GIFTS AND COMPLIMENTARY PRODUCTS

A free gift or complimentary item is subject to availability and may be substituted with an item of reasonably comparable value.

Where the qualifying purchase is returned, the accompanying gift must also be returned unused and in its original condition. If the gift is not returned, its disclosed or reasonable value may be deducted from the refundable amount where permitted by law.

A complimentary item is not independently exchangeable or redeemable for cash unless required by law.

26. WARRANTIES

Any product-specific warranty will apply only where expressly stated on the product page or warranty document.

Unless expressly covered, warranties do not ordinarily apply to:

• normal wear and tear;
• gradual plating wear;
• tarnishing caused by moisture or chemicals;
• accidental breakage;
• loss of stones after impact or misuse;
• scratches;
• bending;
• improper storage;
• unauthorised repair;
• misuse;
• failure to follow care instructions; or
• changes caused by skin chemistry, perfume, cosmetics or climate.

Nothing in this section excludes a warranty, guarantee or remedy that cannot lawfully be excluded.

27. REVIEWS, RATINGS AND USER CONTENT

You may be permitted to submit reviews, ratings, photographs, videos, comments, testimonials, suggestions or other material (“User Content”).

You represent that:

• you created or lawfully control the User Content;
• it is accurate and based on a genuine experience;
• it does not violate another person’s rights;
• it is not defamatory, obscene, misleading or unlawful;
• it does not contain malware;
• it does not disclose confidential information;
• it does not impersonate another person; and
• it does not contain undisclosed advertising or manipulation.

You retain ownership of your User Content. By submitting it, you grant We Retail Network and SVETARA a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, edit for formatting, publish, display, distribute, translate and use the User Content for:

• operating the Website;
• customer communication;
• advertising;
• marketing;
• social media;
• catalogues;
• brand promotion; and
• other lawful commercial purposes.

This licence continues for content already used or incorporated into materials, subject to applicable privacy and intellectual-property law.

We may disclose whether a review is from a verified buyer.

We may moderate, reject or remove User Content that violates these Terms, law or platform integrity. We are not responsible for opinions independently expressed by users.

28. INTELLECTUAL PROPERTY RIGHTS

All rights in the Website and its content are owned by or licensed to We Retail Network, SVETARA or the relevant rights holder.

Protected content includes:

• the SVETARA name;
• logos and trademarks;
• brand elements;
• product names;
• photography;
• graphics;
• illustrations;
• videos;
• text;
• layouts;
• catalogues;
• product descriptions;
• website design;
• software;
• databases;
• campaigns;
• packaging;
• advertisements; and
• other original material.

No licence is granted except the limited right to access and use the Website for lawful personal purposes.

You must not use, reproduce, register, imitate, alter or commercially exploit any SVETARA intellectual property without prior written authorisation.

Unauthorised use may result in suspension, takedown requests, civil proceedings, criminal complaints or other lawful action.

29. REPORTING INTELLECTUAL-PROPERTY INFRINGEMENT

A rights holder who believes that Website content infringes intellectual property may contact us with:

• identification of the protected work;
• identification of the allegedly infringing material;
• proof of ownership or authority;
• contact information;
• a good-faith statement; and
• any other information reasonably necessary to evaluate the claim.

We may remove or restrict access to disputed content while investigating.

30. THIRD-PARTY SERVICES AND LINKS

The Website may use or link to third-party services, including:

• ecommerce infrastructure;
• payment gateways;
• banks;
• courier services;
• social-media platforms;
• analytics providers;
• advertising providers;
• communication services;
• map services; and
• external websites.

Third-party services are governed by their own terms and privacy policies.

To the fullest extent permitted by law, we are not responsible for:

• third-party content;
• third-party availability;
• independent third-party actions;
• external website security;
• payment-provider decisions;
• courier operations outside our reasonable control; or
• transactions separately entered into with third parties.

The inclusion of a link does not necessarily constitute endorsement.

31. PRIVACY AND COOKIES

Collection and processing of Personal Data are governed by the SVETARA Privacy Policy and Cookie Policy.

By using the Website, you acknowledge that technical information may be processed as described in those policies.

Where consent is required for optional analytics, advertising or marketing technologies, such consent will be requested through an appropriate mechanism.

32. ELECTRONIC COMMUNICATIONS

By using the Website, you consent to receive transactional communications relating to:

• registration;
• account activity;
• orders;
• payments;
• dispatch;
• delivery;
• returns;
• refunds;
• security;
• complaints; and
• policy notices.

These communications may be sent through email, SMS, WhatsApp, RCS, telephone, Website notifications or other lawful channels.

Marketing communications will be subject to applicable consent and opt-out requirements.

Electronic records, confirmations, notices and communications may satisfy legal requirements that communications be in writing, to the extent permitted by applicable law.

33. WEBSITE AVAILABILITY

We aim to maintain the Website but do not guarantee that it will always be:

• available;
• uninterrupted;
• error-free;
• secure;
• compatible with every device;
• free from delay; or
• free from technical defects.

We may suspend, withdraw, update, restrict or discontinue any part of the Website for:

• maintenance;
• security;
• legal compliance;
• technical changes;
• business changes;
• supplier changes; or
• other legitimate reasons.

We will not be responsible for temporary unavailability outside our reasonable control, subject to non-excludable legal rights.

34. INFORMATION DISCLAIMER

General content on the Website is provided for shopping and informational purposes.

Styling suggestions, jewellery-care guidance, fashion advice, product recommendations and other general information do not constitute:

• medical advice;
• allergy advice;
• investment advice;
• professional valuation;
• certification of precious-metal purity; or
• certification of natural gemstones,

unless expressly stated and supported by appropriate documentation.

You remain responsible for assessing whether a product is suitable for your personal requirements.

35. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Website and Services are provided on an “as available” basis.

We do not warrant that:

• every feature will be continuously available;
• every error will be corrected immediately;
• the Website will be compatible with every device;
• all third-party services will function without interruption;
• Website content will meet every individual expectation; or
• unauthorised third-party activity can always be prevented.

Any implied warranty is excluded only to the extent its exclusion is lawful.

Nothing in these Terms excludes express product commitments made by us or statutory rights applicable to defective, unsafe, misdescribed or non-conforming products.

36. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, We Retail Network, SVETARA and their proprietors, partners, directors, officers, employees, representatives, contractors, service providers, suppliers, licensors and affiliates will not be liable for:

• indirect loss;
• incidental loss;
• consequential loss;
• special loss;
• punitive damages;
• loss of profits;
• loss of revenue;
• loss of opportunity;
• loss of business;
• loss of goodwill;
• loss of anticipated savings;
• loss caused by unauthorised account use attributable to the customer;
• loss caused by third-party platforms outside our reasonable control;
• loss caused by failure to follow product-care instructions; or
• loss that was not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, our aggregate liability arising from a particular product or order will not exceed the amount actually paid by you for the product or order giving rise to the claim.

The foregoing limitations do not apply to the extent liability cannot lawfully be excluded or limited, including liability arising from:

• fraud or fraudulent misrepresentation by us;
• wilful misconduct;
• death or personal injury caused by negligence where exclusion is prohibited;
• non-excludable product liability;
• breach of mandatory consumer rights; or
• another liability that applicable law does not permit us to exclude.

Each limitation applies only to the maximum extent permitted by law.

37. PRODUCT LIABILITY AND STATUTORY RIGHTS

Nothing in these Terms prevents a consumer from pursuing a remedy available under applicable consumer-protection or product-liability law.

A contractual disclaimer will not excuse us from responsibility where applicable law establishes liability for:

• a manufacturing defect;
• a design defect;
• material deviation from specifications;
• failure to provide legally required warnings;
• a materially misleading description;
• an unsafe product; or
• another legally actionable act or omission.

A customer must use the product reasonably and in accordance with disclosed instructions.

Liability may be reduced or excluded where legally permitted if harm results from:

• misuse;
• alteration;
• unauthorised repair;
• abnormal use;
• failure to follow warnings;
• use after discovering damage;
• use by an unsuitable person; or
• another intervening act beyond our control.

38. CUSTOMER INDEMNITY

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless We Retail Network, SVETARA and their proprietors, partners, directors, officers, employees, representatives, affiliates, contractors, suppliers, service providers and licensors from and against third-party claims, liabilities, losses, penalties, damages, costs and reasonable legal expenses arising from or connected with:

• your material breach of these Terms;
• your unlawful use of the Website;
• your fraud, misrepresentation or wilful misconduct;
• misuse of a payment method;
• a fraudulent chargeback;
• infringement of intellectual-property, privacy or other third-party rights;
• User Content submitted by you;
• unauthorised commercial use or resale;
• unauthorised access caused by your failure to protect credentials;
• false or misleading information supplied by you;
• violation of applicable law; or
• damage caused by your misuse, alteration or unauthorised repair of a product.

This indemnity does not apply to the extent that the relevant claim was caused by our own fraud, wilful misconduct, gross negligence or liability that cannot lawfully be excluded.

We may assume control of the defence of a matter covered by this indemnity. You agree to provide reasonable cooperation and must not settle such a matter in a manner that imposes liability or admission on us without our written consent.

39. FORCE MAJEURE

We will not be liable for delay, interruption or failure caused by circumstances beyond our reasonable control, including:

• natural disasters;
• flood, fire or severe weather;
• epidemic or pandemic;
• war, terrorism, civil unrest or riot;
• government action;
• court or regulatory orders;
• strikes or labour disruption;
• transport interruption;
• courier failure;
• power failure;
• telecommunications or internet failure;
• cyberattack;
• supply-chain interruption;
• shortage of materials;
• banking or payment-system failure; or
• another event that could not reasonably be prevented.

Our affected obligations will be suspended for the duration of the event. We may cancel an affected order and refund the amount received where performance becomes impracticable.

40. SUSPENSION AND TERMINATION

We may suspend or terminate access to the Website or an account where reasonably necessary because of:

• breach of these Terms;
• fraud or suspected fraud;
• security risk;
• unlawful activity;
• misuse of promotions;
• payment disputes;
• abusive conduct;
• infringement of rights;
• regulatory requirements; or
• protection of other users or our business.

Termination does not affect:

• completed transactions;
• accrued payment obligations;
• existing legal rights;
• return obligations;
• indemnities;
• intellectual-property rights;
• limitations of liability; or
• provisions intended to survive termination.

41. GRIEVANCE REDRESSAL

Consumer grievances may be submitted to the designated Grievance Officer.

Business: We Retail Network
Brand: S V E T A R A
Grievance Officer: Nikhil Kumar Singh
Designation: Grievance Officer – Consumer and Ecommerce Compliance
Email:admin@svetara.com
Telephone/WhatsApp: +91 99057 33416
Website: svetara.com

Please include:

• your name;
• registered email address or mobile number;
• order number;
• description of the complaint;
• relevant photographs or documents; and
• the resolution requested.

We will endeavour to:

• acknowledge a consumer complaint within forty-eight hours; and
• resolve it within one month from the date of receipt,

subject to receipt of the information reasonably required to investigate it.

A complaint may also be raised through the National Consumer Helpline or another authority having jurisdiction.

42. GOVERNING LAW

These Terms and all transactions through the Website are governed by the laws of India.

The United Nations Convention on Contracts for the International Sale of Goods will not apply unless its application is mandatory.

43. CONSUMER DISPUTES

Nothing in these Terms restricts a consumer from approaching:

• a District, State or National Consumer Disputes Redressal Commission;
• the Central Consumer Protection Authority;
• the National Consumer Helpline;
• the Data Protection Board of India, where applicable;
• another regulator;
• a competent court; or
• another forum available under applicable law.

Any jurisdiction clause in these Terms is subject to such mandatory consumer rights.

44. NON-CONSUMER AND COMMERCIAL DISPUTES

For a dispute involving a reseller, commercial buyer, vendor, contractor or other person who is not acting as a consumer:

1. the parties will first attempt good-faith resolution through written discussions for thirty days;
2. if unresolved, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996;
3. the tribunal will consist of one arbitrator mutually appointed by the parties or appointed in accordance with that Act;
4. the seat and venue of arbitration will be Jamshedpur, Jharkhand;
5. proceedings will be conducted in English; and
6. courts at Jamshedpur, Jharkhand will have jurisdiction over arbitration-related and other non-consumer commercial proceedings, subject to applicable law.

This arbitration provision does not prevent either party from seeking urgent interim or injunctive relief from a competent court.

45. CHANGES TO THESE TERMS

We may update these Terms to reflect:

• legal or regulatory changes;
• changes to the Website;
• changes to products or services;
• security requirements;
• operational requirements; or
• changes to business practices.

The revised Terms will be posted with an updated “Last Updated” date.

Changes will ordinarily apply prospectively. Material changes affecting existing orders will not be applied retrospectively where doing so would be unlawful or unfair.

Fresh consent will be obtained where required by law.

46. NOTICES

We may send notices through:

• email;
• SMS;
• WhatsApp;
• account notification;
• Website publication;
• courier; or
• another lawful method.

A notice sent to the latest contact details supplied by you will be treated as duly sent, subject to applicable law.

You must keep your contact information current.

Formal notices to us should be sent to:

We Retail Network
S V E T A R A
Email: admin@svetara.com
Address: Jamshedpur, Jharkhand

47. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with:

• a restructuring;
• sale of business;
• transfer of brand;
• merger;
• acquisition;
• financing;
• change of ownership; or
• transfer to an affiliate or successor,

subject to applicable law and without reducing existing consumer rights.

48. SEVERABILITY

If any provision of these Terms is held invalid, unlawful or unenforceable:

• it will be enforced to the maximum lawful extent;
• the invalid portion will be severed or modified as necessary; and
• the remaining provisions will continue in effect.

49. NO WAIVER

A delay or failure to exercise a right does not waive that right.

A waiver is effective only if made expressly in writing by an authorised representative.

A waiver relating to one breach does not waive any later breach.

50. ENTIRE AGREEMENT

These Terms, together with the incorporated policies, product-specific conditions and order confirmation, constitute the entire agreement relating to your use of the Website and purchase.

They supersede earlier discussions, communications and representations concerning the same subject matter, except for:

• fraud;
• an express written warranty;
• a mandatory statutory right; or
• a written agreement signed by an authorised representative.

51. INTERPRETATION

Headings are provided for convenience and do not limit interpretation.

Words in the singular include the plural and vice versa where appropriate.

The words “including” and “includes” mean “including without limitation”.

A reference to law includes amendments, replacements and subordinate legislation.

No ambiguity will automatically be interpreted against a party solely because that party drafted the provision, subject to applicable consumer law.

52. SURVIVAL

The following provisions survive termination or completion of an order:

• payment obligations;
• intellectual-property rights;
• User Content licences;
• disclaimers;
• limitation of liability;
• indemnity;
• dispute resolution;
• governing law;
• confidentiality obligations; and
• any provision intended by its nature to survive.

53. COMPANY AND CONTACT INFORMATION

Legal/Business Name: We Retail Network
Brand: S V E T A R A
Business Activity: Fashion Jewellery and Ecommerce Retail
Website: svetara.com
Principal Place of Business: Jamshedpur, Jharkhand, India

Customer Care Email:admin@svetara.com
Customer Care/WhatsApp: +91 99057 33416

By accessing the Website or placing an order, you confirm that you have read, understood and agreed to these Terms and the policies incorporated into them.